UNIVERSITY PARK, Pa. — With Black Friday and the holiday season fast approaching, Penn State students and employees who purchase or receive new personal devices are reminded of the following instructions for enrolling in Microsoft Multifactor Authentication (MFA), activating the mobile id+ card and connecting to the Wi-Fi.
If you have a new phone, smartwatch or tablet, Penn State IT highly recommends enrolling a backup device and verifying your recovery email. Please read the following steps to avoid security access issues with your Penn State account.
I am getting a new phone with the same phone number
- Login to Microsoft My Sign-Ins with your Penn State Account.
- Add MFA backup options by selecting alternative authentication methods. For more information, visit Microsoft Support.
I have a new phone with the same phone number
- Redownload the Microsoft Authenticator app from the App Store or Google Play Store.
- If you previously selected backup options, reactivate the Microsoft Authenticator app on your new phone. You will be prompted to verify your identity through call or text.
I am getting or have a new phone with a different phone number
- If you can access your old device and it is still enrolled, you can manage your MFA settings and add a sign-in method. To learn more, read Penn State Account holders can add another device for MFA.
- If you cannot access your old device, you must enroll your new phone. Please read Replace My MFA Enrolled Phone with a New Phone or submit a Get Help ticket through Penn State’s IT Help Portal.
Penn State Mobile id+ Card
- Visit id.psu.edu/deactivate to remove your old credentials from the Transact eAccounts app.
- Follow the setup instructions on idcard.psu.edu/mobile to enroll your new device. You can also view instructions for managing your Apple Wallet, Google Wallet, and Samsung Wallet.
Penn State Wireless
To connect personal devices, such as computers, tablets, and smartphones, to the Wi-Fi on campus, complete the following steps:
- Visit wireless.psu.edu.
- Click “Join Now” and follow the prompts to complete the new Wireless setup and configure the new authentication.
- You must complete this process for each device you want to connect to the "eduroam" network.
Devices such as TVs, game consoles and smart speakers are not compatible with the eduroam network. They can be connected to the "psu-personal" network by visiting psu-personal.psu.edu while on campus.
Pop-up Wireless support will be available in the HUB’s main lounge area at the University Park campus on the following days:
- Nov. 17, 18 and 19 from 10 a.m. to 7 p.m.
- Dec. 1 from 8 a.m. to 2 p.m.
Penn State students and employees are encouraged to visit the pop-up or additional IT Walk-up locations at University Park and the Commonwealth Campuses. To learn more about IT Walk-up hours, visit the IT Support website.
Need help?
Contact the IT Service Desk via chat, submit a Get Help ticket, call 814-865-4357, or email ITservicedesk@psu.edu.