In her lab, Kelley Cotter, assistant professor in the College of IST, and her team explore the social and ethical implications of technologies like social media platforms or algorithmic ad targeting. Some of that work looks at how these technologies shape civic and political engagement and vice versa.
One current project investigates the work of local volunteer moderators of online groups on social media like Nextdoor, Facebook and Reddit. The work explores the roles moderators play in making/enforcing rules, organizing information and creating a safe and welcoming environment — essential civic labor that benefits both their online and offline communities, according to Cotter.
“Technological innovations often solve problems while they simultaneously create new ones,” she said. “While local online groups on social media offered a lifeline for many during the pandemic — helping them stay informed and connected to their local communities — they also are rife with scams, unverified gossip and, at times, hate and uncivil behavior. In the end, technology always requires a human hand to ensure it serves, rather than undermines, democratic values and prosocial collective action.”
Anyone can join developers, scientists and fellow citizens to help strengthen their community through technology. To participate in a National Day of Civic Hacking activity, browse online for events in your area or look for #Hackforchange on social media.